Frequently Asked Questions and Answers

KITESURF IN ATHENS (VAT 131802844, DOY Neo Iraklio Athens), situated in Athens, 1 Electra Apostolou & Macedonias St, PC 14121, is the legal and unique owner of the present web page www.kitesurfinathens.gr as well as of the electronic shop KITESURF IN ATHENS E-shop, through which products related to the watersport of kitesurfing are sold.

GENERAL TERMS

With this notification all the rights and obligations of the visitors of the page www.kitesurfinathens.gr are made known to them. We request that you read the terms regularly, as they are presented below, so that you can be updated on any possible changes. Those changes will take place without prior warning towards the users. They are subjected to absolutely no limitations of time or of any other form, nor do they create any right of compensation on the part of KITESURF IN ATHENS. It is explicitly agreed that the terms and their changes are accepted by the users of this web page.

COPYRIGHT

The entire material on this web page, namely certificates, texts, graphics, signs, digital data, logistics, are owned exclusively by KITESURF IN ATHENS and are protected by Greek and European laws.

SECURITY

The electronic shop www.kitesurfinathens.gr uses the protocol SSL, and the 128-bit encryption, for safe online transactions. All the information of your transaction is encrypted and protected. When the payment is done with a credit card, the payment is processed through the Alpha Bank web page, which uses the Delta Pay certification SSL, ensuring utmost protection of your data. We have no responsibility for the Alpha Bank site.

PERSONAL DATA

We use the only data which is required for your purchases from the KITESURF IN ATHENS e-shop (name, address, phone number). This information is not further processed and is not used for other purposes other than the completion of your purchase.

PRICES OF GOODS FOR SALE

On every order there is the retail price of each product (the percentage of discount and VAT charge s are included) and the delivery fees are presented separately. The transactions are made using the currency of the euro.

COST FOR DELIVERY BY COURIER

  • For orders in Greece free of charge
  • For orders abroad over 100 euros free of charge
  • For orders abroad below 100 euros, cost for shipping is 10 euros

WAYS OF DELIVERY – PAYMENT

The products will be sent to you by courier (Speedex for Greece, ELTA for abroad) at the address you tell us within 2-7 working days from the date of the electronic order (depending on the destination), if available.

For payment you can choose between:

  1. Pay the courier in cash on arrival of your order
  2. With Credit Card, Debit Card and Prepay Card (Visa, Mastercard, Maestro, American Express, Diners)
  3. Using your Masterpass Digital Wallet
  4. Via Paypal

All card payments are processed through Alpha Bank’s Alpha e-Commerce electronic payment platform and uses TLS 1.2 encryption with SecureSockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.

EMERGENCIES

KITESURF IN ATHENS bears no responsibility if the products purchased from our shop cannot be delivered at the predetermined time and place due to emergencies (strikes, bad weather conditions, suspension of operation of the delivery company). In all events KITESURF IN ATHENS will inform you of any delays due to emergencies and will take all the necessary steps for your service and the fulfillment of your order.

CANCELLATION OF ORDER

You may cancel your order before it is dispatched from our e-shop. In order to cancel it, you need to send an email to the address [email protected] or call the number 2106826062 or 6948519709. In the case where your order has been dispatched when you contact us, the cancellation is not possible. However, if you insist, then you may return the products following the procedures described in the paragraph RETURN POLICY and you are charged with the cost of delivery and return of the products.

RETURN POLICY

You can return the products to KITESURF IN ATHENS using the courier that delivered them to you within 10 days from the day of arrival. Returns are accepted:

  1. Only if the returned products are in the same condition, that is their packaging has not been damaged and they have the retail receipt
  2. If there is a problem with the products
  3. If the products are different from the ones you ordered

We are obliged to pay the return expenses of the products if the return resulted from our mistakes or if the products were faulty (refer to numbers 2 & 3 above). The money you paid for the products will be returned to you within 5 working days from the day we receive them. The same courier company must be used for the return of the products as the one used for their delivery. The address which the products must be sent to is: 1 Electra Apostolou & Macedonias St, PC 14121

PRODUCTS THAT WERE NOT DELIVERED AND WERE PAID THROUGH CREDIT CARD

Some times for various reasons the parcels are not delivered and they are returned to us. As soon as the undelivered parcel is returned to us, we will inform the customer and, if that’s what they want, we will send the parcel back to them. If they do not want the parcel to be resent, then within 3 working days either the customer’s bank account is credited with the money.

EXTRA INFORMATION/LOGGING, COOKIES AND POP-UPS

KITESURF IN ATHENS uses cookies for some of its pages. Cookies are identifiers which can be sent by a webpage through a browser and can be stored in your computer’s hard disc. Thus, when you visit a webpage, a message is sent from the browser into the web server and goes into the web page. You have the choice not to accept cookies changing the settings in your web browser. However, not using cooking may not allow you to use certain functions and features of some webpages.

You can set your browser to notify you when you receive a cookie, giving you the choice to decide if you want to accept it or not. The information we collect and analyze is used so that we can improve our services and personalize your experience when surfing the net.

You can set your browser to allow you only the safe pop-ups which are available on the page. These will appear when you choose to enlarge a product and then do not send nor collect information from you.

LINKS TO THIRD PARTY WEBPAGES

Our webpage gives you access to third party webpages for extra information. KITESURF IN ATHENS does not control, assess or validate those webpages and bears no responsibility for their content.

GUARANTEES – RESPONSIBILITIES

The users use the webpage on their responsibility and KITESURF IN ATHENS bears no responsibility for any viruses or any other harmful computer codes which may exist in the computers which serve the network or are connected with the function or compatibility of their structure with the use of the web site. The information, articles and events on this webpage are used as they are, without guarantee of accuracy or any omissions in their content. The KITESURF IN ATHENS e-shop, the employees or any other associate bear no responsibility for damage of any kind, for special compensations, money penalties, lost profits or any demands arising from the use of this web page, regardless of whether KITESURF IN ATHENS had been notified, knew or should have known about this possibility.

APPLICABLE LAW

All the transactions made through the KITESURF IN ATHENS e-shop are governed by the Greek State and are in the jurisdiction of the Courts of Athens.

CONTACT INFORMATION

KITESURF IN ATHENS 1 Electra Apostolou & Macedonias St, N. Iraklio PC 14121 Tel. 2106826062 or 6948519709, mail:[email protected]

PRIVACY - PERSONAL DATA

A prerequisite for trading on our online store with prospective customers is that they provide some personal data. When a customer places an info their full name, delivery address, telephone number of a land line (or any other known telephone number), e-mail, and in case payment will be made with a credit card, the number and expiration date of the card, will be required. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.).

The relevant customer data will be notified to the responsible bank (e.g. credit card number and expiration date) in info to complete the transaction.
After the transaction is completed, the information is not saved from the company’s database ensuring an even higher level of security.